Free
100 chat messages / day
10 voice minutes / day
Try the platform with a single embeddable agent, daily usage caps, and widget embed on allowed domains.
- 1 active agent
- 1 knowledge base, 10 docs
- Widget embed on allowed domains
Subscription Plans
Daily limits reset at midnight UTC. Every new account starts on the Free plan with a dedicated tenant workspace. Free tier: 1 agent, 100 chat messages/day, and 10 voice minutes/day. Upgrade to Standard or Pro for higher limits, or contact us for enterprise and dedicated hosting.
Standard
600 chat messages / day
35 voice minutes / day
For individuals and small teams launching a production avatar with tools, URL fetch, and higher daily limits.
- Up to 2 agents
- 2 concurrent voice sessions
- 2 knowledge bases (25 docs each)
- Tools, URL fetch & 1 integration
Pro
5,000 chat messages / day
120 voice minutes / day
For teams running multiple branded avatars with higher voice and chat volume, knowledge bases, and tools.
- Up to 5 agents
- 3 concurrent voice sessions
- 5 knowledge bases
- Stripe billing & usage dashboard
Professional Services
Enterprise deployments with custom limits, private networking, and optional BYOK for Bedrock and voice infrastructure. Email support@acmplatforms.com for a quote.
Self-Hosted
Run the platform in your environment with your LLM and voice credentials.
Monthly maintenance fee
Fixed monthly fee for updates, support, and operational guidance.
- Deploy on your VPC, on-premises, or private cloud
- Configure Bedrock and Nova Sonic with your own credentials
- Custom agent limits and domain policies
- Conversation retention with automatic clearing (configurable during onboarding)
- You own compute and model usage billing directly with providers
- Security review and upgrade assistance included in maintenance
Managed Dedicated Hosting
Dedicated ACM-managed environment for production avatars.
Usage-based + monthly maintenance
Pay for what you use (compute, voice, and LLM) plus a fixed monthly maintenance fee.
- Isolated dedicated hosting managed by ACM Platforms
- Up to 100 agents with custom voice and token limits
- Conversation retention with automatic clearing (configurable during onboarding)
- Priority support & SLA options
- Scaling, patching, backups, and monitoring included
- Ideal for teams needing SLA-backed production workloads
Both options include multi-agent workspaces, voice avatars, knowledge bases, and admin tooling. LLM and voice costs for managed dedicated hosting are passed through at usage rates; self-hosted customers bill providers directly.
Conversation retention
Self-Hosted and Managed Dedicated Hosting include automatic conversation retention and clearing. Shared cloud subscription plans (Free, Standard, and Pro) do not include this feature or long-term conversation storage.
For professional deployments, conversation data is stored and cleared on this schedule:
- Text chat messages — Up to 24 hours per message.
- Voice session messages and live session state — Up to 24 hours per session.
- Session metadata — Up to 24 hours.
- Completed voice sessions — Secure archives may be kept after the session ends for operations and support; contact us to request removal.
- Usage summaries — Dashboard aggregates may be kept longer than message content and do not include full transcripts.
Removal is automatic after each period below. In most cases, expired records are deleted within about 48 hours of that point.
Defaults match SESSION_TTL_SECONDS and TEXT_CHAT_MESSAGE_TTL_SECONDS in your deployment environment. Retention periods can be adjusted during professional-services onboarding. See our Privacy Policy for how this applies to your deployment.